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Return/ Complaint

Return

If you don't like an item or the size doesn't fit, you can return it to us. Use our returns service and conveniently download your return label.

  1. Please fill out the returns form (number of returns).
  2. Then, place the return label on the package. Please make sure to cover the old label so that it is no longer visible.
  3. Depending on the service provider, simply hand in your return at one of the numerous branches.
    Note: Keep the receipt as proof of postage until you have received confirmation from us that your return has been received.

Complaint

Sometimes it happens that articles have a defect or are faulty. In this case, you can send the item back to us for inspection. If the complaint is justified, we will refund your money or send you a replacement item as soon as possible. Please enclose an exact description of the defect with your return and pay for the return in advance.