If you have any questions about your order or a general enquiry, please call us! Our customer service team is available to help you on +49 (0) 5245 / 8353 - 200. Phone lines are available from Mo-Fr between 8.30am - 11am and 1pm - 2.30pm.
Telefon: +44 (0) 2033 182 147
Moreover, we are available on Facebook, Twitter and Youtube.
Variety of brands
You won’t find another tennis supplier offering as many products from such a wide range of manufacturers.
We only offer high quality products and if we are not convinced that a product is of sufficient quality we won’t offer it in our range.
Exchange? Money back?
You can choose from a range of options, either exchanging your product for a different size or for another product or requesting a full refund. Your refund can be made to the card or bank account that you originally used to pay for your purchase or alternatively the funds can be credited to your customer account with us and used to pay for future purchases.
Secure shopping with money back guarantee
Your trust in us and our systems is very important to us and we assure you that your personal data is treated with the strictest confidence, that it will not be used for purposes other than your transaction with us and that it is not transmitted to any other parties.
This is both an important part of our own philosophy and an essential requirement for our ‘Trusted Shops’ certification. This also confirms a money back guarantee at the end of the ordering process.
In addition, all data is securely transmitted using SSL encoding and we do not save bank or credit card information.
All advantages at a glance.
Free shipping if the order value is over
If your chosen products are in stock your order will be ready for dispatch within 24 hours on work days, following confirmation of your payment being cleared.
We will deliver to the address specified in your order.
Overview of our delivery costs.
You don't like the product you ordered or the fit and size are incorrect?
You have a legal right to cancel your contract before delivery and up to 7 working days after delivery. Furthermore we promise you our Tennis-Point has extended this to a total of 30 days after delivery!
If you want to return goods please e-mail us or write us. We will advise you what to do and refund you, including the original postage charges, within 30 days. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve our service in the future.
If you cancel, you must return the goods at your own expense. In this case, you are also responsible for the risk of loss or damage, therefore we recommed a postal insurance to cover the value.
Try on first and keep the articles you like.
Secure payment methods:
- Bank transfer
- American Express
Your trust is important to us!
We assure that your personal data and any information about you will not be used for other purposes than the transaction with us. This is an important part of our philosophy and a necessary criterion for us to have achieved 'Trusted Shops' certification.
This also includes a money back guarantee at the end of the ordering process.
In addition, all data is securely transmitted using SSL encoding and we do not save any bank or credit card information.
Tennis-Point.co.uk has high quality standards and received the Trusted-Shops certification. Parts like data privacy, costs and payments, delivery conditions, returns and customer service are checked regularly.