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Money-back guarantee

Conditions for 30 days money-back guarantee

  1. Beyond the legal right of cancellation, we guarantee an additional right of withdrawal: you are able to cancel your contractual statement within 30 days in text form (e.g. letter, fax, e-mail).
  2. The extended 30 day-period begins with the expiry of the legal cancellation period of 14 days. In order to maintain the extended 30 day period the sending of the withdrawal has to be on time.
  3. Please send the withdrawal to: Tennis-Point Europe GmbH, Hans-Böckler-Str. 29-35, 33442 Herzebrock-Clarholz, Germany, Fax: , E-Mail:
  4. If you make use of the extended right of withdrawal, the goods have to be inside their original packaging (if the goods had been sent in an appropriate packaging), unused (in case the goods were new ones) and free of damage. This does not apply to individualised products or services already provided; when using the racket stringing service, only the purchase price of the racket can be refunded. Your legal warranty claims are excluded from this, if the goods have been damaged in the delivery process.
  5. You will bear the direct cost of returning the goods of 3.99 GBP.