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Return/ Complaint
Return
If you don't like an item or the size doesn't fit, you can return it to us. Use our returns service and conveniently download your return label.
- Please fill out the returns form (number of returns).
- Then, place the return label on the package. Please make sure to cover the old label so that it is no longer visible.
- Depending on the service provider, simply hand in your return at one of the numerous branches.Note: Keep the receipt as proof of postage until you have received confirmation from us that your return has been received.
Complaint
Sometimes it happens that articles have a defect or are faulty. In this case, you can send the item back to us for inspection. If the complaint is justified, we will refund your money or send you a replacement item as soon as possible. Please enclose an exact description of the defect with your return and pay for the return in advance.
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